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Call Centre - Team Leader

Sheffield, South Yorkshire
Are you a fun, energetic person looking to take on a challenge?

Do you think that you would be able to motivate a team to work to their best abilities?

If so we would love to welcome you to our friendly Market Makers team working on our customer service department:

  • Motivate the Team by delivering daily briefs and giving encouragement
  • Reporting and providing feedback to the Operations Managers
  • Performance Management of Agents (coaching, feedback, GROW Plans)
  • Managing agents conduct through ROD’s & Disciplinary Meetings
  • Completing Return-To-Work Interviews and managing staff absence
  • Providing on-going training & coaching for the team
  • Other reasonable ad-hoc duties
  • You must be hard working, self-motivated and dedicated
  • You must be able to demonstrate excellent communication skills (Verbal and Written)
  • You must have great IT skills as within this role you will be supporting staff using multiple systems.
  • Excellent spelling and grammar
  • Have great analytical skills and attention to detail
  • Have the ability to motivate a Team to achieve all relevant KPI’s

Previous management experience could be an advantage, but is not necessary to be considered for this posting.

Full flexibility needed between 8am-8pm Monday – Friday and Saturday – Sunday 9am-5pm, you will do 40 hours per week.

£20,000 plus pay progression in place

*This role will be based in the office*

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