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Call Centre - Team Leader

Sheffield, South Yorkshire
Are you a fun, energetic person looking to take on a challenge?

Do you think that you would be able to motivate a team to work to their best abilities?


If so we would love to welcome you to our friendly Market Makers team working on our customer service department:

THE ROLE
  • Motivate the Team by delivering daily briefs and giving encouragement
  • Reporting and providing feedback to the Operations Managers
  • Performance Management of Agents (coaching, feedback, GROW Plans)
  • Managing agents conduct through ROD’s & Disciplinary Meetings
  • Completing Return-To-Work Interviews and managing staff absence
  • Providing on-going training & coaching for the team
  • Other reasonable ad-hoc duties
ESSENTIAL SKILLS
  • You must be hard working, self-motivated and dedicated
  • You must be able to demonstrate excellent communication skills (Verbal and Written)
  • You must have great IT skills as within this role you will be supporting staff using multiple systems.
  • Excellent spelling and grammar
  • Have great analytical skills and attention to detail
  • Have the ability to motivate a Team to achieve all relevant KPI’s

DESIRED SKILLS
Previous management experience could be an advantage, but is not necessary to be considered for this posting.

HOURS
Full flexibility needed between 8am-8pm Monday – Friday and Saturday – Sunday 9am-5pm, you will do 40 hours per week.

PAY
£20,000 plus pay progression in place

*This role will be based in the office*
 

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