Team Manager

Due to expansion, we are looking to grow our successful management team on the Top Floor. This is a great opportunity to join us as a Team Manager working at our Church Street Office You will be supporting the team and working closely with our clients to ensure that their needs are met, and the team is motivated to perform at their best.

THE ROLE

Motivate the Team by delivering daily briefs and giving encouragement
Reporting and providing feedback to the Operations Manager
Managing Client expectations and reporting to them on a daily basis
Performance Management of Agents (coaching, feedback, GROW Plans)
Managing agents conduct through ROD’s & Disciplinary Meetings
Completing Return-To-Work Interviews and managing staff absence
Providing on-going training & coaching for the team
Other reasonable ad-hoc duties
Resolving customer escalations through manager call backs
Agent Support: Provide guidance and assistance to agents handling complex or escalated tickets, ensuring they have the necessary information and tools to resolve customer issues

(Please note you will be managing the UK Team, however may be required to support on the International Team)

ESSENTIAL SKILLS

You must be hard working, self-motivated and dedicated
You must be able to demonstrate excellent communication skills (verbal and written)
You must have great IT skills as within this role you will be supporting staff using multiple systems.
Excellent spelling and grammar
Have great analytical skills and attention to detail
Have the ability to motivate a Team to achieve all relevant KPI’s

HOURS / CONTRACT

Full-time 40 hours a week,
You would be required to be fully flexible between Monday - Saturday 8am-8pm - (40 hours per week)
This is an office based role, so you must be based within a reasonable commuting distance (45 minutes travel time) of our Church Street Office.
Contract - Permanent

PAY

This role starts at £26,000 p.a. plus pay progression

TO APPLY
Send your CV & Covering Letter to recruitment@antmarketing.com
Please state the position you wish to apply for in your covering letter.
This advert will be withdrawn once a suitable candidate has been found.