Inbound Call Centre – Fully Flexible between Monday-Sunday 7am-10pm  

(Working 1 in 3 weekends)
 
We're looking for energetic and enthusiastic individuals to join our Call Centre. Within this role, you will be answering calls and responding to online queries for customers in relation to their online orders.
 
This position is based at our Church Street (S1 2GN) which is a short walk from the city centre and has excellent transport links.

You will work on site for 3-5 weeks, and then have the option to work from home if you are meeting targets. 

 
WHAT WILL YOU BE DOING…. 

• Receiving incoming calls and emails from customers regarding online orders placed 
• Maintaining a high standard of quality work to ensure that customers are treated fairly 
• Reporting to your Team Manager 
• Where necessary, refer issues to relevant internal /external department using correct escalation procedures 
• Representing our clients brand well and ensuring customers are kept satisfied 

 
IDEAL CANDIDATES 

• Have excellent written & verbal communication and customer service skills 
• Able to work at a fast pace, but also maintain a high standard of quality 

 
HOURS OF WORK
Fully Flexible between Monday-Sunday 7am-10pm  

(Working 1 in 3 weekends)
 

WHAT WE WILL GIVE YOU 

• Starting Salary £19,851.00 - £20,319.00 (Age dependant) Pay progression plan is also in place.   
• 20 days holiday which increases with length of service plus 8 days bank holiday (in lieu if you are scheduled to work). 
• You'll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us 
• We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team 

CONTRACT 
Temporary 
 
Join us and you will be representing global brands and delivering excellent customer service.
 
We are a long standing Sheffield based Call Centre, and we are committed to continuing to develop a stable and secure based business for our staff and our clients. We are a long standing Sheffield based Call Centre, and we are committed to continuing to develop a stable and secure based business for our staff and our clients.
 
CONTACT:
If you have any questions about this role, please call our Recruitment Team on 0114 299 0300 or email us at recruitment@antmarketing.com