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Team Manager - Call Centre

Sheffield, South Yorkshire
Team Manager – Call Centre
 
Due to expansion, we are looking to grow our successful management team. This is a great opportunity to join us as a Team Manager working at our Sheaf Quay office (S4 7SW). You will be supporting the team and working closely with our clients to ensure that their needs are met, and the team is motivated to perform at their best. 

THE ROLE
  • Motivate the Team by delivering daily briefs and giving encouragement
  • Reporting and providing feedback to the Operations Manager
  • Managing Client expectations and reporting to them on a daily basis
  • Performance Management of Agents (coaching, feedback, GROW Plans)
  • Managing agents conduct through ROD’s & Disciplinary Meetings
  • Completing Return-To-Work Interviews and managing staff absence
  • Providing on-going training & coaching for the team
  • Other reasonable ad-hoc duties
 
ESSENTIAL SKILLS
  • Previous experience of managing an administrative/customer service/sales team within a similar environment
  • You must be hard working, self-motivated and dedicated
  • You must be able to demonstrate excellent communication skills (verbal and written)
  • You must have great IT skills as within this role you will be supporting staff using multiple systems.
  • Excellent spelling and grammar
  • Have great analytical skills and attention to detail
  • Have the ability to motivate a Team to achieve all relevant KPI’s
           

HOURS / CONTRACT

  • Full-time 40 hours a week, you must be fully flexible between 7am-11pm Mon-Sun
  • This is an office based role, so you must be based within a reasonable commuting distance (45 minutes travel time) of our Sheaf Quay office.
PAY 
  • This role starts at £22,000-£23,000 p.a. plus pay progression
​ABOUT ANT
Here at Ant Marketing we believe that if we look after our employees, they will look after our clients.
We were founded in 1989 by our CEO Anthony who started the business from his dining room and grew it to the well-known name it is today.
To find out more about us and what we do; visit http://www.antmarketing.com/about-ant/
For any questions about our roles please contact the Recruitment Team on 01142990390 or email us at recruitment@antmarketing.com

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