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Customer Service Advisor Role

Sheffield, South Yorkshire
Customer Service Advisor Role – Ant Marketing
Join Ant Marketing, as a Customer Service Advisor in our Sheffield contact centre earning from £19,094 to £19,760 per annum, depending on your age.

We have a select amount of inbound customer service roles and we are looking for bright, enthusiastic and target driven Customer Services Advisor to join our team!

Ant Marketing is  one of the top telemarketing companies in the UK and one of the fastest growing companies in Sheffield, we believe that it is our people that make us a truly exciting and inclusive place to work. A place where you can grow your skills,  truly shine and gain recognition for your potential, hard work and determination.

This role is temporary with the opportunity to become a permanent member of our growing team based on your performance.

What you will do
  • Take incoming calls and respond to emails from customers who might have a query  or need help
  • Love talking to people and have a knack for understanding their needs
  • Be part of a supportive, fun, and friendly customer service team
  • Flexibility is required between the hours of 8am - 8pm Monday – Friday and 9.00am – 5.30pm Saturday and Sunday (40 hours per week).

 What you will bring:
  • Confidence when speaking on the phone
  • Excellent at communicating and delivering great customer service
  • The ability to build rapport quickly with customers
  • A passion for problem solving
  • An ability to empathise and understand customer needs
  • Adaptable when talking to a wide variety of people
If this description sounds like you then we want to hear from you!

If you don’t have call centre experience? Don’t worry! Previous call centre experience is an advantage, but not essential.
The Benefits

There are reasons that people want to stay with Ant Marketing, In addition to the 20 days holiday plus 8 bank holidays that increase with length of service, there are great opportunities to develop in one of the fastest growing companies in Sheffield, within a diverse and vibrant team.

About us
Ant Marketing was founded by Anthony Hinchliffe back in 1989. The company started life with Anthony manning one phone line from his kitchen table in Sheffield.
Over the years we have developed a reputation for delivering successful marketing, research, sales and customer service programmes for our clients. This has enabled us to become one of UK’s top telemarketing companies.
Join us and you will be representing one of the largest government programmes in UK, talking to their customers and providing a first-class service.

Ant Marketing strives to be diverse and inclusive; we would like our business to be as diverse as the society in which we live. Therefore, Ant Marketing particularly encourages candidates who identify as Black, Asian, or from a minority ethnic group, women, have a disability or have other protected characteristics, to apply for this position.

This role will require you to attend training and work from one of our Sheffield locations, following your training. The training will be for one week.  
We do require you to be within 45 minutes commuting distance for this role.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
If you have any questions about this role, please call our Recruitment Team on 01142990390 or email us at recruitment@antmarketing.com 

PLEASE NOTE: By applying for this position you are confirming you have read and accepted Ant Marketing's privacy policy and terms and conditions. 

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