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Dialler Analyst - Call Centre

Sheffield, South Yorkshire

Dialler Analyst

Ant Marketing have a fantastic opportunity for a Dialler Analyst to join the Dialler Team.

Job Details:
Working Hours: Monday - Friday / Saturdays as required - Flexibility preferred
Pay: £22,000-£24,000 depending on experience 
Job Types: Full-time, Permanent
Schedule: 8-hour shift

Summary of Job Responsibilities

  • Intra-day management of the outbound Dialler platform, maximising contact rate to deliver maximum sales opportunities.
  • Production/implementation of BTTC (Best Time to Call) strategies in order to drive campaign performance.
  • Management of agent/campaign assignments to meet business needs
  • Responsibility for manipulating/loading calling data to dialler platform
  • Monitoring of campaign/agent performance to maximise productivity/efficiency – working with operations/team managers to make recommendations for improvements
  • Close monitoring of abandonment rates to ensure 100% adherence to OFCOM regulations
  • Working with all levels of operation to understand new reporting requirements – designing and delivering in a timely manner (ad-hoc etc.)
  • Work closely with the operations team to understand dialler scripting requirements – suggesting/implementing changes where required.
  • Manipulation and processing of call activity data, in order to provide bespoke reporting on demand

Knowledge/Skills/Abilities

  • Previous experience working with Dialler technology preferred but not essential
  • Keen understanding of outbound metrics/KPIs
  • Experience of MS Office applications such as Word, Excel, and Access
  • Experience with SQL advantageous
  • Previous experience working in a Call Centre environment
  • Ability to work under-pressure – both independently and as a key part of the wider team

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