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Customer Service Advisor (working from home)

Sheffield, South Yorkshire

Customer Service Advisors (working from home)

Ant Marketing is a leading, Sheffield based, Customer Experience Centre providing customer communications, customer service, administration and telemarketing services to local, national and international clients.


We are seeking full time Customer Service Advisors (40 hours per week) to support with ongoing Government projects that are in place to assist with the national roadmap out of the pandemic. These vacancies are currently fixed-term on an ongoing basis. 

These Customer Service roles will have flexibility for remote working however, all successful candidates must be able to commit to 2 days of training at our Training Centre based in Sheffield. The training will be a combination of classroom and on the job  (9am – 5.30pm). You will then be provided with IT facilities/laptop to work from home after this initial 2 day training period.

Therefore, it is essential that all candidates must live in a commutable distance to Sheffield City Centre. 


PERSON SPECIFICATION:

Essential Criteria

  • Ability to adapt to new computer systems
  • Able to demonstrate good customer service skills
  • Comfortable with inputting basic data into systems
  • Excellent verbal and written communication skills. 
  • General admin/office skills

 
Desirable Criteria for Administrator role

  • Back office or telephone-based customer service and/or administration experience
  • Direct office experience

 
Responsibilities of Customer Service Advisors

  • Taking inbound customer service queries
  • Answering Frequently Asked Questions from members of the public
  • Inputting basic details into internal systems
  • General admin and customer service duties

These Customer Service vacancies are to start on 17th May and all candidates must be able to commit to a 2 day training period at our Training sites in Sheffield. All social distancing measures are strictly followed during any on-site training that takes place.

Working Hours
These are full time vacancies working 40 hours per week from home. You must be fully flexible between the hours of 07:45-20:00 (8-9 hour shifts set on a rota basis). You must also be flexible working Sunday - Monday (2 days off each week will vary based on rotas). 


Salary
£8.36 - £8.91 per hour

Contract
Fixed Term Contract – ongoing.

Start Dates will commence from 17th May where 2 days of paid training will take place at our Sheffield site.  You will then be provided with the IT facilities to work from home. 

This is an excellent opportunity to join us as you will be assisting in extremely essential, national projects in relation to the current global pandemic.

If interested, please apply immediately and a member of our Talent Sourcing Team will contact you in the coming days to discuss in more detail.

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