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Team Manager – Customer Service

Sheffield, South Yorkshire
Team Manager – Customer Service
 
A great opportunity has come up to join our growing business as a Team Manager working at our Head Office (S2 4QA). You will be supporting the team and working closely with our clients to ensure that their needs are met, and the team is motivated to perform at their best. The department deals with customer service for an online retailer which also operates on an international level.
 
THE ROLE
  • Reporting and providing feedback to the Operations Manager
  • Resolving customer complaints and escalations
  • Briefing the team on campaign changes 
  • Managing Client expectations and reporting to them on a daily basis
  • Performance Management of Agents (coaching, feedback, GROW Plans)
  • Managing agents conduct through ROD’s & Disciplinary Meetings
  • Completing Return-To-Work Interviews and managing staff absence
  • Providing on-going training & coaching for the team
  • Other reasonable ad-hoc duties
 
ESSENTIAL SKILLS
  • Previous experience of managing a customer service/sales team within a similar environment
  • You must be hard working, self-motivated and dedicated
  • You must be able to demonstrate excellent communication skills (verbal and written)
  • You must have great IT skills as within this role you will be supporting staff using multiple systems.
  • Excellent spelling and grammar
  • Have great analytical skills and attention to detail
  • Have the ability to motivate a Team to achieve all relevant KPI’s
  • Excellent attendance and punctuality            
HOURS
Core shifts will be 9am - 5.30pm Mon-Fri & 1 in 3 weekends, however flexibility is required between 8am-10pm Mon-Sun
 
PAY 
£19,000 starting with pay progression
 
ABOUT ANT
Here at Ant Marketing we believe that if we look after our employees, they will look after our clients.
We were founded in 1989 by our CEO Anthony who started the business from his dining room and grew it to the well-known name it is today.
To find out more about us and what we do; visit http://www.antmarketing.com/about-ant/
 
CONTACT:
If you have any questions about this role, please call our Recruitment Team on 0114 201 1345 or email us at recruitment@antmarketing.com 


PLEASE NOTE: By applying for this position you are confirming you have read and accepted Ant Marketing's privacy policy and terms and conditions. 

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